GUARANTEE

CCA Group offers 1 year factory defect warranty on all items, If you have any problem with our products, contact us by email [email protected] (or make sure to drop a call +96176362484)

RETURNS & EXCHANGES

• The item must be returned in its original packaging and condition and be fit for re-sale. All postage costs are the responsibility of the customer.
• CCA Group reserves the right to charge a realistic fee for repackaging if the product is returned due to the Customer changing their mind.
• Return postage and packing cannot be refunded unless the item is faulty or an error has been made on our part.
• Everything that we send out is checked prior to despatch.
• We recommend that on receipt you check the item before signing for them as once the goods are signed for we will not accept any claims for damages.
• If you sign for the goods as 'unchecked' we will not accept any claims for damages that are discovered at a later time.
• Our suggestion is that you check, then sign and if that means keeping the courier waiting don't feel bad as it's protecting you.
• We must be notified of any damages or missing / faulty goods within 48 hours of delivery and we will need a full explanation and where appropriate, photographic evidence.
• We will either replace the damaged/faulty component or replace the item in its entirety at our discretion.
• If the customer decides to cancel the order then they will fall liable for the cost of the delivery to them and also for the return.
• We strongly suggest you obtain proof of posting when returning an item to us and use a signed for method, as we cannot accept responsibility for items not received.
• Goods ordered in error will need to be returned at the Customer's expense.
• We are continually updating and improving our products so there might be changes in the product received to the one shown in a listing.
• We accept no liability for such changes. If you require an exact dimension we advise you to contact us first as no liability will be accepted for any variances.
• We recommend that you return items using recorded delivery with a proof of posting, as we cannot accept responsibility for items lost or damaged in transit.
• When returning items for exchange an additional postage charge will be required to resend the exchanged item .

COMPLAINTS PROCEDURE

We pride ourselves on the high level of customer care that CCA Group provides.

However, we will take complaints very seriously and have strict procedures in place to ensure that they are dealt with fairly and effectively.

If you have a complaint please e-mail [email protected] or call +96176362484 detailing the following:

• Order number
  
• Description of goods (please make this as informative as possible)
  
• Contact name and telephone number and/or e-mail address
  

We will endeavour to respond to your complaint within a maximum of 48 hours, providing a resolution to the complaint or at the very least a timescale for such resolution

(You will of course be kept fully informed of its progress if this is the case). 

All complaints will be kept strictly confidential.