Group offers 1 year factory defect warranty on all items, If you have any
problem with our products, contact us by email firstname.lastname@example.org (or make sure to
drop a call +96176362484)
item must be returned in its original packaging and condition and be fit for
re-sale. All postage costs are the responsibility of the customer.
Group reserves the right to charge a realistic fee for repackaging if the
product is returned due to the Customer changing their mind.
postage and packing cannot be refunded unless the item is faulty or an error
has been made on our part.
that we send out is checked prior to despatch.
recommend that on receipt you check the item before signing for them as once
the goods are signed for we will not accept any claims for damages.
you sign for the goods as 'unchecked' we will not accept any claims for damages
that are discovered at a later time.
suggestion is that you check, then sign and if that means keeping the courier
waiting don't feel bad as it's protecting you.
must be notified of any damages or missing / faulty goods within 48 hours of
delivery and we will need a full explanation and where appropriate,
will either replace the damaged/faulty component or replace the item in its
entirety at our discretion.
the customer decides to cancel the order then they will fall liable for the
cost of the delivery to them and also for the return.
strongly suggest you obtain proof of posting when returning an item to us and
use a signed for method, as we cannot accept responsibility for items not
ordered in error will need to be returned at the Customer's expense.
are continually updating and improving our products so there might be changes
in the product received to the one shown in a listing.
accept no liability for such changes. If you require an exact dimension we
advise you to contact us first as no liability will be accepted for any
recommend that you return items using recorded delivery with a proof of
posting, as we cannot accept responsibility for items lost or damaged in
returning items for exchange an additional postage charge will be required to
resend the exchanged item .
pride ourselves on the high level of customer care that CCA
we will take complaints very seriously and have strict procedures in place to
ensure that they are dealt with fairly and effectively.
you have a complaint please e-mail email@example.com
or call +96176362484 detailing the following:
- Order number
- Description of goods (please make
this as informative as possible)
- Contact name and telephone number
and/or e-mail address
will endeavour to respond to your complaint within a maximum of 48 hours,
providing a resolution to the complaint or at the very least a timescale for
will of course be kept fully informed of its progress if this is the case).
complaints will be kept strictly confidential.